Features: ArcNet

Calling

Extensions for every person, with their own number, caller ID and voicemail
Forwarding always, when busy or when not answered, and follow-me through a list of numbers
Do not disturb, call return, withholding your number for one call, and speed dials
Blind and attended transfers, call parking and conference rooms
Voicemail to email, with the message light on the desk phone
Call recording per extension, kept with each call in the history
Feature codes you choose, for everything from do not disturb to pausing in a queue
Company, department and personal phonebooks, uploaded from a spreadsheet, vCard or phone export, and private to your company
Clear spoken messages when a call can't go through, so callers know why

Auto-attendant menus with your own recorded prompts
Hunt groups that ring together or in turn, and call queues with hold music
Business hours and public holidays, per number or for the whole company
Named inbound routes, several numbers to one route, drawn as a chart before you save
Call flows laid out on a canvas, changed in a draft and published when they are ready
A flow described in a sentence, built by AI from the account's own teams, menus and recordings
Version history for every route: any earlier version shown as it was, named, and restored
Who may call what, per extension: local, national, mobile, international
Blocked numbers for the whole company
Changes reach the phone system as soon as you save

Zero-touch provisioning: add a MAC and a template, plug the phone in anywhere, and it sets itself up
Every Yealink T3x, T4x and T5x model, with templates built once for hundreds of phones
Lay out a phone's keys on a true-to-life drawing of the handset, including busy lamps for colleagues
Hot desking: log in to any shared desk phone with a PIN
Sign a phone out remotely from the portal
A phone in the browser, built into the portal
Several phones on one extension, each seen separately with its registration

Our own app, built in-house with no third-party SIP or VoIP library underneath
Your office extension on your iPhone, set up by signing in or scanning a code from the portal
Rings on the lock screen even when the app is closed, woken by our own push server
Live call quality in both directions, with packet loss and jitter
The company directory with live presence, and dialling colleagues by name from the keypad
Hand a live call from the app to your desk phone, and carry on the conversation
Coming soon to iPhone, then Android

Call queues with agent tiers, so your best people take the calls that need them
Agents sign in to shifts, pause with a reason, and wrap up before the next call
Wrap-up time set per queue, and per person where they differ
Your own call outcomes, grouped positive, neutral and negative, with notes where needed
Wallboards built from tiles, from ready-made templates, full screen on a TV
Queue reports: answer rate, abandoned calls, service level, wait and talk times
Attendance: who was signed in, paused and on calls, and for how long

Preview campaigns: agents see the lead and its history before they call
Progressive campaigns: the next lead is dialled for the agent as soon as they are free
Recorded-message campaigns, where "press 1" reaches a person
Answering machine and call-screening detection, with an optional AI check
Call scripts, required notes, references and tags, and outcomes per campaign
Lead lists from spreadsheets or fed in by API, callbacks, retries by outcome, and a do-not-call list
Calls only within legal calling hours
Caller ID from a pool of your numbers, rotating in order or at random

Per-second billing in rands
Prepaid balance with card top-ups, or automatic top-ups when it runs low
Invoices and statements in the portal and by email
Spend by extension and destination, monthly budgets per extension and a cap for the account

Fraud rules that hold outside calls when spend or destinations look wrong, and tell your admins at once
Impossible-travel checks on where phones sign in from
Repeated attacks on phone logins blocked automatically, with your own allow and block lists
Roles and permissions for every person, and two-step sign-in
An audit log of every change
Call recordings stored in South Africa, designed for 99.999999999% durability and 99.99% availability, with copies in at least three separate data centres

Multi-carrier support, with calls moving to the next carrier when one fails
Bring your own carrier trunk, set up step by step, with a live test of the login
Your carrier's rate sheet read for you, even from a PDF, so you see what calls cost
An email when a trunk has been down for ten minutes, and again when it's back